I drive downtown for 45 minutes to 1-1/2 hours each way every day for a very expensive treatment that lasts maybe 40 seconds. (Although some days the wait can be fairly long.) On Tuesdays my appointments are much longer because Dr. Godette sees all the patients personally to check on their progress, monitor any side effects and answer any questions we might have.
I asked Mike if they get many repeat "customers." He said no, which was reassuring, but that people DO come back to say "hi" just because they like them.
Today I was at the hospital for several hours because I had to fill out forms requesting that errors I found in my medical records be corrected. I had to fill out ANOTHER form requesting to set up an appointment to see ALL of my records, but I really want my baseline records to be as accurate as possible, and the number of transcription errors and typos were somewhat disturbing. They don't make it easy for you to FIX these either, but I think it's worth it to just take care of all this NOW since I'm downtown every day anyway.